Shipping & Returns
Cold chain from our freezer to your bench, and a clear policy for the rare time something goes wrong.
1–2 business days
Orders are processed and shipped within one to two business days of confirmation.
Insulated + cold packs
Every order travels with cold packs and insulation to protect compound integrity.
Free EU shipping
Cold-chain shipping is included free on every EU order — no minimum, no surcharge at checkout.
Where we ship
Orders are dispatched from France to destinations within the European Union only. We do not currently ship outside the EU. You are responsible for confirming that import and possession of research chemicals is lawful in your country before ordering.
Shipping
Processing time
Orders are prepared and dispatched within 1–2 business days. You'll receive tracking information by email once your order ships.
Cold-chain handling
Peptides are temperature-sensitive. We ship lyophilized vials sealed and insulated, with cold packs sized to the transit window, so the compound arrives in the same condition it left our freezer.
Rates and delivery
- Cold-chain shipping is included free on every EU order — there is no separate shipping charge at checkout.
- EU delivery typically arrives within 2–6 business days after dispatch, depending on destination.
Order tracking
A tracking link is emailed at dispatch. If your tracking shows a significant delay that risks the cold chain, contact us so we can help.
Right of withdrawal & returns
Hygiene / sealed-goods exemption
Under EU consumer law (Directive 2011/83/EU), the 14-day right of withdrawal does not apply to sealed goods that are not suitable for return for health-protection or hygiene reasons once unsealed. As temperature-sensitive sealed research materials, opened vials — or items whose cold chain may have been broken after delivery — cannot be returned. Where the withdrawal right does apply (e.g. an unopened, intact order), you may withdraw within 14 days of delivery by contacting us.
Damaged or non-conforming shipments
If your order arrives physically damaged, or if a lot does not match the results on its Certificate of Analysis, contact us within 7 days of delivery with your order number and photos where relevant. We will arrange a replacement or refund for verified issues. This does not affect your statutory rights under EU law.
Lost shipments
If tracking indicates a shipment is lost in transit, reach out and we'll work with the carrier to resolve it and get a replacement moving.
Questions
For anything shipping-related, see the FAQ or reach us through the contact page.